Items paid for by credit card, debit card or Paypal will be dispatched the next working day.
Items paid for by cheque will be sent when your cheque has cleared. Full cheque clearance can take up to 7 working days, according to the banks.
Items paid for by bank transfer will be sent on the next working day after funds are received into our bank account.
Items sent to addresses within the UK should arrive within 5 working days. Postage is free to UK addresses. If you are in another country, please contact us for postage costs before placing your order. Any customs duty or taxes payable when the goods enter your country will be your responsibility, so please check with your customs authority before ordering.
You will receive a confirmation email when your order has been received, and a further confirmation email when your order is dispatched.
Please contact us for returns information before returning any goods. Goods returned without authorisation will not be accepted.
If you find you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange the item(s) for you providing you return them (suitably packaged) in a resaleable condition and in 'as new' condition (in the case of clothing, this also means unworn and unwashed) within 7 days of receiving it, complete with all packaging. All goods are your responsibility until we have received them back safely. Please ensure you have insured the goods and obtained a proof of posting in case you need to claim against Royal Mail for loss or damage. Carriage will be charged on replacements sent to you.
If we make an error and send you the wrong item, we will reimburse you for the return carriage and pay for carriage on the replacement item. If you return an item we have supplied correctly for a refund, return carriage will not be refunded.